Flagstaff IT Service Ticket Entry
This document will help you enter tickets into our system. This will allow you to enter tickets directly into the system. All correspondence on the ticket submitted will be done via email after the ticket has been submitted.
There are basically two ways to enter a service ticket into our new system. First is a standard service ticket and second is a standard service ticket with a screenshot attached. The second one will allow you to take a picture of your screen and attach it to the ticket if there is an error on your screen that will help us resolve the issue faster.
1.) Creating a standard service ticket
Click on the icon next to the system clock and select “Create Service Ticket”. Enter your email address, subject and description.
Enter your email address, subject and description.
2.) Creating a service ticket with a screenshot
If there is an error message displayed on your screen you can attach a screenshot to help us resolve the issue faster. Click on the icon and select “Screen Capture”. You should do this step first before creating a new ticket if you are going to be attaching a screeshot, then create a new ticket.
Click on the icon next to the system clock and select “Create Service Ticket”. Enter your email address, subject and description. Click on the “Attach Screenshot” button on the top right of the ticket window. You should see the ticket window disappear for a second then reappear. If it doesn’t disappear, you may need to click the “Attach Screenshot” button twice to ensure the screenshot gets attached.
3.) Other things to be aware of
a.) If you submit the ticket from the problem computer, we will know which computer is having the issue.
b.) We may need to have you identify the problem computer by click the icon and selecting “About”. On the screen below you will be asked to tell us the ID number of your computer.